LEELALUFAQ
Ask us anything. We answer plainly.
Twelve questions families ask before joining, answered by the team building LEELALU. If yours is missing, write to hello@leelalu.com and we reply within two business days.
Getting started
What is open today, and what comes next.
When does access open?
In small cohorts, when our safety gates are green. We do not open by calendar date, we open by readiness. Waitlist members hear from us first, in the order they joined.
What can I use right now?
The site, the free tools and the Learn library are live today. You can read every article, use every tool and join the waitlist without an account.
Is the app preview a real account?
No. The app preview shows designed behavior: how screens, cards and Ask Lu will work. It is not a live account and keeps no profile; the stage you tap lives only in your own browser and is never sent anywhere.
How can I help shape the product?
Join Founding Families. Once cohorts open we hold three founding family interviews every week, and what we hear decides what we build next.
Lu and evidence
What Lu is, and where answers come from.
Is Lu a doctor?
No. Lu is an AI companion, not a person and not a medical professional. LEELALU offers education, not diagnosis. Lu can explain what pediatric organizations publish; Lu never tells you what is wrong with your child.
If you are worried about your baby right now, call your pediatrician. In an emergency in the US, call 911.
Where do Lu's answers come from?
From our evidence library: it holds 387 reviewed claims in the registry as of this build, each tied to a named source such as NICHD, AAP, CDC, Nemours and peers. Every answer either cites its source or declines to answer. There is no third option.
See it yourself: the Evidence page lists what we cite and why.
Can I type anything I want to Lu?
Yes. Typed questions go to Lu, and every factual answer either shows the source it came from or says plainly that we have none yet. Alongside it there is Ask the Day, a set of prepared questions answered only from your own family log, with no AI involved at all. Before either of them runs, your message goes through the emergency router, and a match stops the answer and points you to human help.
What happens if I ask about an emergency?
In the preview and in the launch design, emergency topics route to one fixed message before anything is generated: call your pediatrician, or 911. No model output, no improvisation. The emergency router must pass its full test suite before any live Ask Lu opens. In an emergency in the US, call 911.
Privacy and money
What we keep, what we charge, what we vow.
What data does the waitlist keep?
The waitlist asks for your email address and your consent, nothing else. With it we record the consent time, the policy version (waitlist-2026-08-v1) and which page you joined from. No due date, no stage, no child's name, no browser language.
We no longer ask your stage on the waitlist; stage personalization returns inside the product with its own consent. The full policy is on the Privacy page.
How do I delete my data?
Waitlist data: one email to hello@leelalu.com deletes it within 7 days, no retention questionnaire, no dark pattern on the way out. An invited family account deletes itself from inside the product, with a 14 day grace period in which you can change your mind, and you can export your record as a file from the same screen first.
What will LEELALU cost?
At public launch: LEELALU Family at $12.99 per month or $99.99 per year, and LEELALU Family Plus at $17.99 per month or $139.99 per year for a larger household or more than one child. Both start with 7 days free. When those 7 days end, we charge you for the next period at the price of the plan you picked, and we keep charging it until you cancel. Cancel at least 24 hours before the 7 days are up and you pay nothing at all. You cancel in your Apple subscription settings, not by asking us. One household subscription covers the whole family, and inviting your partner or a caregiver never costs extra. The site's Learn library, tools, and Trust Center stay free, and Founding Families get first access when the safety gates are green.
Billing is not open yet, so nothing can be bought. Checkout was open briefly in July 2026 and closed before anyone paid: LEELALU has never taken money from a family.
Details and reasoning are on the Pricing page.
Will there ever be ads?
No. Our founding vow: no ads, no selling data, no sharing with advertisers, ever. The subscription is the business model, so you are the customer, not the product.
The full vow lives in our Trust Center.
Still deciding? Join the families who get first access and a direct line to the team.